Community Health Center Management Principles for Boards and Senior Managers - Principle 14 - Incompetence
This is a continuing series for effective Community Health Center Governing Boards and Senior Management.
Today we address:
Principle 14 - Incompetence
· Do not sanction incompetence:
1. If there is ignorance, then teach:
a. Help to develop.
b. Do not criticize
c. Teach them what they need, and teach them how to do it; do not criticize because they don’t know how to do it.
d. Teach the person how to solve what he would have been criticized about.
2. If there is negligence, address it:
a. Help others release their skills
b. Do not criticize, help to develop.
c. Teach them what they need, and teach them how to do it; do not criticize because they don’t know how to do it.
· Rules for not sanctioning incompetence:
1. There are no perfect people
2. If failure will hurt them or others, then take away the right to fail.
3. People have a right to a second and third chance
4. Teach others how not to be incompetent
Next post: Community Health Center Management Principles
for Boards and Senior Managers - Principle 15 - Systematic Time Spending (Organizing)
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